Community Cloud

Transform Customer, Partner and Employee Engagement using Salesforce Community Cloud

An engaged and aligned community of customers, partners and employees is essential for maintaining a competitive edge in today’s market. Online community platforms have become the voice of the customer and a place of interaction with companies and brands. Companies are measured by standards of responsiveness and one that lags or is least interactive is easily forgotten because of the multitude of brands that are available to meet the customers’ needs.

Enabling engagement with customers requires up to date technologies that enable collaboration at the whim of the customer. The digital age customer is easily frustrated when they encounter less than expected quality in service and response from companies when they are looking for answers.

Salesforce Community Cloud is the new standard of a collaborative platform that creates a seamless customer experience at every touchpoint on the customer journey with the brand. Providing continuous engagement, it enables businesses to customize, interactive experiences for its customers in a highly efficient self-service or premium support plan options.

The platform is a shared and secure space for partners to collaborate on leads and deals. Community participation has been proven to increasing partner engagement and encouraging sharing of best practices to increase wins. With the work force on the move more than ever, intuitive design of the app allows employees and management to connect and share timely information.

Community cloud infographic

Solution Benefits

  • Provide outstanding service: Enables personalized and interactive customer experiences with faster call resolution and improved customer satisfaction.
  • Optimize partner engagement: Partners and managers can collaborate and close deals in a joint effort resulting in higher sales and engaged partnerships.
  • Drive maximum impact: Allowing employees of the company to access company systems and information wherever they are, helps an engaged workforce deliver exceptional service.

What Sets Inspirria Apart

With more than 13 years of experience in cloud technologies and over 450 clients around the world, we have collaborated with innumerable global companies across industry verticals. Inspirria’s rich industry experience, coupled with its cloud-based strategic service offerings, has helped businesses drive operational excellence and improve ROI. Through our data-driven strategic cloud assessments, companies are able to gain better business value.